Shipping, Returns, Cancellation

We aim to ship all our orders received via our online shop within 5 working days. However, some of our items are bespoke and are made to order and will therefore have a longer lead time. We will contact you to confirm your order and advise you of an approximate lead time for these items.

Overseas shipping
We advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check prior to placing an order if you need to pay import duty or any additional taxes that may apply to your country of delivery. Globopex Technologies Pvt. Ltd. does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer.
Returns
If you are not happy with your products, they can be returned within 14 days of receipt of our delivery, provided they are returned with their labels on, in the original packaging (or equivalent standard) and undamaged to our store in Kolkata. All parcels are sent back at the customer’s own risk. We would advise using special delivery as the parcel is not our responsibility until we sign for it. A full refund will then be made within 14 days via the original method of payment. Please notify hrid@globopex.com of any returns so we know to expect them.

Our address for returns:
Globopex Technologies Pvt. Ltd.
Merlin Matrix
DN-10, Suite- 105, Sector-V, Salt Lake,
Kolkata- 700 091.
Landmark: Beside RS Software
Phone: +91 98304 46498

Exchanges
We only replace items if they are received defective or damaged. If you need to exchange it for the same item, send us an email at hrid@globopex.com and send your item to: Globopex Technologies Pvt. Ltd.- Merlin Matrix, DN-10, Suite- 105, Sector-V, Salt Lake, Kolkata- 700 091.

Cancellation
If you wish to cancel your order prior to dispatch, please contact us on hrid@globopex.com at the earliest opportunity to discuss this.

Sales and promotions
All items marked « SALE » are not eligible for returns or exchanges.